Trash Bin Troopers Terms of Service

The following are the terms and conditions (“TOS”) that govern the provision of services by Creative Forces, LLC (“Trash Bin Troopers”, “we”, “us”, “or our”) to you, and which govern the rights and responsibilities between Trash Bin Troopers and the purchaser or user of those services (“Customer”, “you” or “your”). These TOS, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by Trash Bin Troopers on its website (collectively, the Agreement) constitute the entire agreement between Trash Bin Troopers and you regarding the Services (as defined in this Agreement). By using the Services, you agree to be bound by these TOS.

1.     Service Description

Trash Bin Troopers, operated by Creative Forces, LLC, provides residential trash and recycling bin cleaning services using high-pressure water, biodegradable cleaning agents, and an environmentally responsible wastewater recovery system. All cleaning is performed on-site using a recovery pump system that captures wastewater to prevent runoff into storm drains and ensures proper disposal via the sanitary sewer system.

Our process eliminates bacteria, odors, and grime buildup while protecting your family, pets, and the environment. Services are available on a recurring or one-time basis. Customers enrolled in eligible subscription tiers receive complimentary bin-to-curb service before and after pickup during cleaning weeks.

Photo Documentation: Photos may be taken before and/or after cleaning to verify bin condition and service completion. Images are securely stored and used only for documentation and dispute resolution.

2.   Customer Responsibilities

  • Bin Access: Bins must be accessible on the scheduled day. If bin-to-curb service is not included, customers must place bins curbside the evening before pickup.

  • Ownership: Customers confirm the bins belong to their household. Swapping bins with others is prohibited and will result in immediate cancellation without refund.

  • Eligibility: Only standard residential trash, recycling, or green waste bins emptied by the municipal collector will be serviced. Hazardous or full bins may be skipped.

  • Safety: Customers must ensure a safe environment free of hazards or aggressive animals.

  • Skips: One skip is allowed per contract with 48-hour notice. Additional skips may be rescheduled based on availability but are not guaranteed during busy seasons.

  • Photo Consent: Customers agree to photo documentation as outlined above.

3. Billing and Payment

  • Recurring Plans: Billed automatically per plan cycle. Contract terms:

    • Monthly: 3-month minimum (3 cleanings)

    • Bi-Monthly: 6-month minimum (3 cleanings)

    • Quarterly: 12-month minimum (4 cleanings)

  • One-Time Service: Paid at booking. No contract.

  • Add-Ons: Additional cleanings at 25% discount. Additional bins: $10 per bin per cleaning.

  • Refund Policy: No refunds for completed services. Cancelled services may be credited at company discretion.

  • Payment Methods: Card and digital only. No cash unless pre-approved.

  • Failed Payments: Service paused until payment is resolved. Late fees may apply.

  • Auto-Renewal: Plans renew month-to-month unless canceled with 14 days notice before next billing. Customers are notified before renewal.

4. Cancellations, Skips, and Termination

  • Customer Cancellation: Must notify at least 14 days before the next billing cycle.

  • Early Termination: $50 fee if canceled before contract term ends (waived for verified relocation).

  • Auto-Renewed Plans: Cancel anytime with 14 days notice. No penalty.

  • Company Skips: May occur due to weather, holidays, equipment, or safety issues.

  • Misuse: Service may be canceled for bin swapping, repeated accessibility issues, or misconduct.

5. Liability Disclaimer

  • Pre-existing Conditions: Trash Bin Troopers is not responsible for pre-existing wear or damage.

  • Waiver of Liability: Customer waives all claims except in cases of gross negligence or willful misconduct.

  • Photo Documentation: Bins may be photographed before and after service.

  • Safe Practices: Services use eco-conscious cleaners, correct pressure, and proper disposal methods.

  • Pets: Customers must secure pets during service windows.

  • Property Access: Customers grant permission to access exterior premises for scheduled service.

  • Waiver Agreement: Customers must agree to the separate Bin Cleaning Liability Waiver before service begins.

 

6. Cleaning Frequency and Plan Terms

  • Recurring Plans:

    • Monthly: Every 4 weeks, 3 cleanings minimum

    • Bi-Monthly: Every 8 weeks, 3 cleanings minimum

    • Quarterly: Every 12 weeks, 4 cleanings minimum

    • Additional cleanings: 25% off contract rate

    • Additional bins: $10/bin/cleaning

  • One-Time Cleanings: Flat rate per bin. No extras included.

  • Bin-to-Curb Add-Ons:

    • Standard: +$5/week (service to service billing customers)

      • Includes 2 bins, additional bins $5/bin

      • Regular service with no contract

    • Premium: +$12/month (Contract customers)

      • Includes 2 bins, additional bins $5/bin

      • Regular service with contract

    • A La Carte: $10/week (2 bins), $5.00/additional

  • Early Adopter Program: Includes bin-to-curb while cleaning equipment is being finalized. Locked pricing and at least 3 cleanings guaranteed during contract.

    • Early Adopter Program: “Operation Bin Watch”

      • Designed to bring awareness of new business to neighborhoods while equipment is being manufactured

      • Only available as Monthly recurring service (minimum 3 months): Every 4 weeks $45/month; 2 bins; Additional bins $5/month

      • Starts as Bin-to-curb ONLY. Once cleaning commences (after equipment is available), customer will receive Monthly Bin service in addition to weekly Bin-to-curb service at the discounted price as stated above.

7. Communication & Privacy

  • Consent to Communicate: Customers agree to receive text, email, and phone communications regarding service.

  • Text Consent: Includes reminders, billing notices, service alerts, and limited promotions. STOP to opt out.

  • Privacy: No personal info is sold or shared. Used only for operational purposes.

  • Review Requests: Customers may receive follow-up invitations to review service (e.g., Google or Yelp).

  • Photo Use: Images are only used for service verification or internal documentation.

8. Legal Jurisdiction & Agreement Acknowledgment

  • Jurisdiction: Governed by the laws of California. Disputes handled in San Diego County courts.

  • Enforceability: If any clause is invalid, remaining provisions remain enforceable.

  • Entire Agreement: These Terms plus any signed waivers constitute the full agreement.

  • Acknowledgment: By receiving service or submitting payment, the customer agrees to these terms in full.


Trash Bin Troopers – Liability Waiver & Damage Disclaimer

I, the customer, acknowledge that I have voluntarily requested bin cleaning services from Trash Bin Troopers. I understand and agree to the following:

1. Pre-Service Inspection & Photo Verification:

Photos may be taken of my bins prior to cleaning to document their condition. These images will be stored securely by Trash Bin Troopers for reference if any damage claims arise. Photo documentation establishes baseline condition.

2. Assumption of Risk & Bin Damage Disclaimer:

I understand that trash and recycling bins are exposed to wear and tear from repeated use, environmental factors, and the mechanical collection processes of local sanitation departments. Trash Bin Troopers is not responsible for any existing cracks, warping, wheel failures, or damage caused by regular waste pickup or environmental exposure.

3. Safe Cleaning Practices:

Trash Bin Troopers performs all services using eco-conscious cleaners, appropriate pressure settings, and wastewater recovery systems in accordance with local regulations. However, cleaning may expose or exacerbate pre-existing damage or weaknesses in bins, such as cracks, broken wheels, or loose lids.

4. Waiver of Claims:

I release and hold harmless Trash Bin Troopers, Creative Forces LLC, and all employees, subcontractors, or agents from any and all liability related to damage to trash bins, personal property, or injury, except where caused by gross negligence or willful misconduct.

5. Agreement to terms:

By signing up for service, making a payment, or continuing to receive services from Trash Bin Troopers, the customer acknowledges that they have read, understood, and agreed to be bound by this Liability Release & Damage Disclaimer as well as the Terms of Service.